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FAQ

Frequently Asked Questions

Got questions about our services? We’ve got answers! Check out our Frequently Asked Questions (FAQs) below to learn more about how Poo The Rescue operates and how we can best serve your pet waste removal needs. If your question isn’t listed, feel free to contact us, and we’ll be happy to assist you!

General Questions

We are responsible, professional, insured, affordable and reliable.
* you don’t like to scoop poop, we “doo”
* you don’t have the time to do it, we “doo”
* no arguing about who’s turn it is to scoop the poo
* your children can play outside, poop FREE.

No, we are a locally owned and operated business based in the Cypress,Texas area. We service greater Houston and beyond.

Generally no. We have a scheduled route to maintain and keep our services affordable. Please call to find out what days we are in your area. We will make every effort to accommodate you!

Anywhere your dog goes outside: Grass, Concrete, Deck, Rock, Mud, Turf, Etc…

Absolutely not! Dogs eat a protein based diet. Dog waste contains bacteria and parasites that can be harmful to your family, pets and lawn.

The greater Houston area. Call for more specifics. 713-730-YARD

Services Questions

Certainly, we don’t mind. Most lawn services set their blades high enough so that they don’t hit the waste. We will make sure we scoop it all, so your landscaper minimizes creating a mess.

It is our #1 priority. When entering and leaving a yard we always shut the gate and tug on it to be sure its closed.

By phone 713-730-YARD or email service@pootherescue.com

You do not have to be. We service many yards per week without the owners present. We will leave a door hanger letting you know service was provided.

It is removed from your property and disposed of in accordance with city, county and state regulations.

The first time, we’ll waive the charges for that day and contact you to resolve the issue. Any future occurrences you will be charged regular fees. (If we have to miss a day the next visit will have more waste to scoop)

Most of our customers prefer once a week, or twice a week service. We also do one time cleanings as well. Please note that we will clean your yard on your service day, but we can not guarantee the same time every visit. Our schedules and routes are constantly changing.

We work in just about any weather conditions. We will not work in hurricanes, tropical storm warnings, lightning, or severe thunderstorms. Missed visit due to in climate weather will be made on next weeks visit.

Yes. We will not climb or jump over fences. Please have your gate unlocked on your service day. You may provide us with a key to the lock if that is convenient for you.

If your dogs are friendly, and will allow strangers in your yard then we have no problem working with them in the yard. If your dog(s) are aggressive, we will need to know before hand and make sure the dog(s) are inside during the service visit.

Billing Questions

All major credit cards, cash and checks are accepted. Most customers prefer an automatic payment through our secure third party billing software. (There are no contracts. For regular service you are billed at the beginning of the service for the month and then every 4 weeks from start of service.)

No contracts. Ever. We can adjust your service over the phone to fit your needs.

We NEVER sell or share information about you with anyone.

Please call us 24 hours advance, so we do not come to your property. Your visit credits will be reflected on your next months invoice.